Client Service Executive

Overview

Join Barclays as a Client Service Executive based in Glasgow, where you will provide first-class customer service, supporting clients in their day-to-day banking through various communication channels.

Purpose of the Role: To provide resolutions for customer queries and personalise each interaction through multiple communication channels.

Accountabilities:

• Collaborate across digital channels to personalise customer interactions.
• Enhance the bank's digital capabilities when technology is not ready.
• Provide exceptional service by responding to inquiries and resolving issues efficiently.
• Support internal stakeholders to meet client needs and expectations.
• Comply with all regulatory requirements and internal policies.

Skills and Experience Required:

• Customer Service experience with strong communication skills.
• Proficiency in Microsoft Tools.
• Ability to constructively challenge processes and adapt to new situations.

Analyst Expectations:

• Meet stakeholder needs through specialist advice.
• Perform activities timely and to a high standard.
• Manage workload and coordinate team resources if in a leadership role.
• Build relationships with stakeholders to identify and address their needs.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship.

Additionally, you will enjoy a competitive holiday allowance, life assurance, private medical care, and a pension contribution.