Social Care Advisor

Overview

A unique opportunity has arisen for Social Care Advisors to join Richmond Council's First Contact Team where you will be working jointly for two high performing London councils operating in an innovative shared staffing arrangement. Richmond & Wandsworth Better Service Partnership serves over half a million residents across Richmond and Wandsworth, and Richmond Council is passionate about developing and transforming services to really connect with the communities Richmond Council serve. Richmond Council want to recruit and retain staff who are representative of the residents Richmond Council serve.

Richmond Council take any opportunity to truly make a difference to the lives of people approaching adult social care for the first time. You will be based in the First Contact team within the Front Door service. Richmond Council provide an effective, accessible, customer-focused first point of contact service for Adult Social Care.

Richmond Council is looking for someone who shares Richmond Council's values and commitment to improve the lives of Richmond Council's residents with a keen interest to learn and innovate and a commitment to strengths-based practice and prevention. You will provide good quality information and advice on Council and partner services to people contacting the Council via a range of different channels. You will effectively identify known adults, new referrals, and unpaid carers to offer them the best user journey and experience possible.

About the role:

The role requires Social Care Advisors to:

• Work creatively with residents and explore all available preventative options, connecting people to local services and communities.
• Be professionally curious when speaking to individuals and their carers to identify needs and risks within statutory frameworks, using a strengths-based and person-centred approach.
• Have good, clear, open conversations with people to identify strengths and networks, providing a range of preventative services to support independence.
• Maintain an up-to-date knowledge of services in the local community.
• Take responsibility for consistent, accurate, clear, and timely case recording.
• Be an excellent team player and flexible in your approach to work, supporting colleagues within the team and the wider organisation.
• Identify safeguarding concerns and raise them in a timely manner, being proactive in seeking support when needed.

Essential Qualifications, Skills and Experience:

This is a busy team with a fast throughput of work, therefore excellent time management skills and the ability to manage your own caseload are essential. Richmond Council would like to hear from people who are passionate about delivering the best services to Richmond Council's residents.

A Social Care qualification (e.g., NVQ II, III, etc.) is required.

Richmond & Wandsworth Better Service Partnership is committed to making Richmond Council's recruitment practices as inclusive as possible for everyone. Richmond Council is committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way Richmond Council deliver services.

Richmond Council is proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let Richmond Council know.

Richmond Council also commit to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974, and appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS).

Richmond Council offer a wide range of benefits designed to attract, develop, and reward Richmond Council's employees, such as 40 days of annual leave (including Bank Holidays), flexible working, and a generous pension plan.