Buffets Venue Manager

Overview

Summary of Role Purpose

The Venue Manager will be responsible for leading all day-to-day operations within their venue. You will lead your team, focusing on promoting a culture centered on delivering an amazing guest experience alongside driving brand profit and growth. You will monitor P&L, guest NPS, and feedback, ensuring success through operational guest-facing activities.

Key Performance Indicators (KPIs)

• Guest NPS & Feedback
• Improved ENPS
• Retail Spend
• Responsibility of P&L
• Payroll budgets
• Right People, Right Place, Right Time
• Audit results, H&S

General Duties & Key Accountabilities

• Accountable for the day-to-day operation within your venue.
• Ensure consistent delivery of a quality guest experience in line with brand guidelines.
• Capture guest feedback and analyze trends.
• Monitor P&L and payroll spend, taking action as necessary.
• Provide accurate rotas 3 weeks in advance through SAM.
• Inspire action within your team to achieve departmental objectives.
• Be a champion of Butlin’s Values and Leadership Behaviours.
• Build and maintain strong relationships across the resort.
• Manage team retention and utilize feedback for improvement.
• Accountable for people management from onboarding through the employee lifecycle.

Key Knowledge, Experience & Qualifications

• Experience leading a venue within an F&B or Retail environment.
• Strong guest-facing experience.
• Good commercial acumen.
• Experience managing rotas based on guest volumes.
• Demonstrable experience leading teams to success.
• Able to communicate effectively at all levels.
• Able to manage multiple priorities.

About Butlin's

At Butlin’s, Butlin's’re all about fun, excitement, and adventure! Butlin's’ve been delighting guests for over 80 years. Butlin's's culture is built around providing Butlin's's guests with an Altogether More Entertaining and Fun Break through Butlin's's three values. If you want to create smiles and genuinely care for each other, this could be the perfect fit for you!