Customer Service Representative - Peterborough

Overview

Customer Service Representative

Salary: £23,400 per year

Schedule: Monday to Friday, flexible between 8am-8pm

Location: Lynch Wood, Peterborough, PE2 6FY

Role Overview:

Join a people and technology-driven business, taking inbound calls from customers regarding their life assurance, savings, investments, or pension plans. You'll assist customers in planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, ensuring a seamless experience during critical moments.

Responsibilities:

• Handle inbound customer inquiries with empathy and respect.
• Provide information on life assurance, savings, and pension plans.
• Support customers in accessing their accounts and updating details.
• Assist families during sensitive times with professionalism.

Training and Experience:

No prior financial services experience is required. Many of Diligenta's new colleagues come from backgrounds in contact centers, retail, hospitality, or travel, and comprehensive training will be provided.

Benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for life's moments.
• Wellbeing programme with health checks and nutritional advice.
• Contributory pension scheme (up to 6% match).
• Personal and career development opportunities.

Who Diligenta is:

Diligenta is dedicated to positively impacting the lives of millions by providing exceptional customer service in the life assurance and pensions market. Diligenta is the largest provider of outsourced administration services in the UK and partner with well-known brands including Lloyds Banking Group and AVIVA. Diligenta's innovative solutions enable Diligenta to serve over 23 million customers, making a difference in their lives.

Company Culture:

At Diligenta, Diligenta value empathy, respect, and collaboration. Diligenta encourage Diligenta's team members to be passionate about delivering outstanding service and to embrace continuous learning and development.