Partner Support Executive

Overview

OVERALL SUMMARY

At Close Brothers, Close Brothers Group recruit individuals from diverse backgrounds and encourage applications even if all criteria are not met. Close Brothers Group promote inclusivity and flexible work options for a better work-life balance.

Join the Close Brothers Motor Finance Team to provide transactional account management support and guidance to Close Brothers Group's dealer partners. You will build sustainable relationships and contribute to the Operations team.

RESPONSIBILITIES

• Support dealer partners with transactional business and queries via email or telephone.
• Engage with the sales account management team to enhance dealer experiences.
• Maintain strong relationships through professional communication.
• Utilize Salesforce.com (CRM) for dealer data enrichment and efficiency.
• Assist with dealer commission payments and pricing queries.
• Provide support on dealer oversight queries and complex complaint handling.
• Manage the dealer onboarding process effectively.
• Ensure compliance with governance and regulatory requirements.

Close Brothers Group WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Excellent customer service and relationship management skills.
• Experience in a customer-focused environment with strong communication.
• Demonstrable ability to work within structured processes.
• Proficient in MS Word, Excel, and Outlook.
• A team player with excellent organizational skills.

ABOUT Close Brothers Group

Close Brothers is a leading UK merchant banking group, providing financial support and advice to small businesses and individuals. Close Brothers Group's mission is to help the people and businesses of Britain thrive.