Customer Service Centre Agent

Overview

Role: Customer Service Centre Agent

Location: Bracknell

Contract type: Temporary (6 - 9 months)

The role is part of Carrier's company - SLD Pumps & Power, a leading supplier of pumps and generator rental equipment.

Your responsibilities include:

• Creating and managing enquiries from clients.
• Providing high-level sales support efficiently.
• Opening new customer accounts via Carrier Portals.
• Generating hire and sales quotations.
• Processing customer orders and organizing transport.
• Ensuring customer satisfaction throughout the hire process.
• Managing invoice queries and running pre-invoice reports.
• Handling on-hire and off-hire documentation.
• Participating in quality audits.
• Contributing to budget and sales strategies.
• Identifying opportunities and managing a customer database.

Who Carrier're looking for:

• Previous administrative or sales experience, preferably in the rental sector.
• Proactive and customer-focused approach.
• Excellent communication skills and telephone manner.
• Proficient in MS Office.
• Self-motivated with strong time management skills.

What Carrier offer:

• Salary based on experience.
• Generous pension scheme.
• Stable working hours from Monday to Friday (8-5pm).
• Paid sick leave.
• 25 days of holidays plus bank holidays.
• Necessary training provided.

About Carrier: Carrier strive to create an inclusive environment where all employees feel valued. Carrier's commitment to diversity fosters innovation and growth.

Values: Respect, integrity, inclusion, innovation, and excellence guide Carrier's company culture.