Medical Receptionist

Overview

Main purpose of the job: To act as the first point of contact in the practice for patients and visitors, dealing with a wide range of reception and administration duties while keeping the reception area tidy and fully stocked with stationery.

Main duties and responsibilities:

• Politely greet patients and visitors.
• Answer telephone calls and handle face-to-face inquiries.
• Communicate efficiently with GPs, Practice Manager, Practice Nurses, and other outside agencies.
• Book, amend, and cancel patient appointments, ensuring the appointment system is efficient.
• Keep the computerized appointment system up to date.
• Direct patients or visitors appropriately and explain practice arrangements to new patients.
• Maintain neat and tidy reception and waiting areas.
• Re-stock information leaflets and practice paper referral forms as needed.
• Complete administration tasks assigned by senior staff, including filing patient medical records.
• Ensure consulting rooms are fully stocked.
• Accurately collect information and personal details about patients.
• Photocopy patient medical records when requested.
• Understand how each clinic operates and advise patients on medical/insurance forms.
• Initiate hospital referrals for patients.
• Perform any other duties as designated by practice manager or senior admin staff.