Customer Service Advisor - Norwich

Overview

Great with customers? Join Halfords as a Customer Service Advisor! With your customer service experience, you’ll be welcoming Halfords's customers and providing them the assistance they need.

You will be responsible for:

• Finding the right solution to suit the customer’s needs
• Quoting and booking services
• Giving clear explanations and advice
• Building lasting customer relationships
• Completing all administration to company requirements
• Contributing to the achievement of daily and weekly sales targets

To succeed in this role, you’ll need:

• Experience in delivering first-class customer service
• Excellent communication skills
• A proactive approach to helping customers
• The ability to problem-solve
• IT literacy
• Experience in handling difficult situations professionally
• Ability to work towards and achieve targets
• Health and Safety training
• Teamwork experience
• Ideally, some experience in an Autocentre

Halfords offer a wide range of rewards and benefits:

• 25% store discount across Halfords and Tredz
• Up to 50% off garage bills at Halfords Autocentre
• Discounts on various services and products
• Employee wellness programme with confidential support
• Cycle to Work scheme
• Life assurance and uniform provided

Join Halfords in this exciting chapter of growth in motoring services and electric mobility, and be part of Halfords's success story in helping the nation stay mobile!

Halfords encourage applications from all backgrounds and are committed to creating an inclusive workplace.