Customer Service Advisor - Workplace Savings

Overview

As a Customer Service Advisor at Scottish Widows, you will be responsible for handling complex enquiries and building strong relationships with customers and colleagues. Your role is essential in providing high-quality support and guidance.

About the Role

You'll be managing customer queries via telephone and performing core administrative tasks. Lloyds Banking Group's flexible hybrid working model requires you to be in the Edinburgh office at least two days a week.

Key Responsibilities

• Act with diligence and treat customers with care.
• Collaborate closely with colleagues to foster a supportive work environment.
• Spot areas for improvement in customer experiences.

Shift Patterns

Monday to Friday, working 7 hours a day between 8 AM and 6 PM.

What Lloyds Banking Group Offer

• Generous pension contributions of up to 15%.
• Annual performance-related bonuses.
• Share schemes including free shares.
• 22 days of holiday plus bank holidays.
• Wellbeing initiatives and parental leave policies.

About Lloyds Banking Group

Lloyds Banking Group is dedicated to helping Britain prosper and is evolving to meet the needs of Lloyds Banking Group's customers. Lloyds Banking Group strive for inclusivity and celebrate diversity within Lloyds Banking Group's workforce.

What You’ll Need

Empathy, ownership of customer queries, and the ability to adapt and learn are essential. Lloyds Banking Group provide comprehensive training to help you succeed in this role.