Night Receptionist - Week Nights

Overview

YMCA Brighton is seeking a dedicated Week Nights Receptionist for Leslie Best House, a supportive housing project. This permanent role plays a crucial part in ensuring the safety and security of YMCA Brighton's clients during the night.

Key Responsibilities

• Serve as the first point of contact for clients, assisting with inquiries and resolving issues.
• Manage challenging situations calmly, seeking help when necessary.
• Regularly patrol the building to ensure safety and cleanliness.
• Log necessary repairs and escalate urgent issues.
• Provide a welcoming presence at reception.
• Respond effectively to customer complaints and disputes.
• Operate essential equipment such as computers and intercoms.
• Ensure adherence to visitor policies, maintaining a secure environment.
• Support clients with issues that may arise during the night.
• Complete required logs and reports at the end of each shift.

Salary and Benefits

As a valued member of the YMCA team, you will receive:

• Annual leave – 25 days plus Bank Holidays pro rata.
• Wellbeing time and access to health & wellbeing services.
• Comprehensive training package, including face-to-face and online training.
• Regular supervision support from your line manager.
• A supportive work environment that promotes health and well-being.

Working Hours

Your schedule will be from Sunday to Thursday, 22:00 - 08:00, totaling 40 hours per week.

About YMCA Brighton

YMCA Brighton is committed to providing a safe and inclusive environment for all clients. YMCA Brighton believe in fostering a culture that values diversity, ensuring that YMCA Brighton's staff reflects the communities YMCA Brighton serve. YMCA Brighton encourage a healthy work-life balance and support YMCA Brighton's employees' professional development.

Person Specification

Knowledge and Understanding

Understanding of client confidentiality and the importance of adhering to GDPR and Data Governance.

Skills and Abilities

Strong communication skills and the ability to respond to emergencies effectively.

Experience

While experience is not essential, familiarity with reception work is advantageous.

Join YMCA Brighton

If you believe you are the right fit for this role, YMCA Brighton look forward to your application.