Customer Service Adviser - Immediate Start, No Experience Required

Overview

Company: CHS Group

Location: Cambridge

Salary: £26,753.70 per annum (full-time equivalent, 35 hours per week)

CHS Group is currently recruiting for part-time Customer Service Advisers. As a Customer Adviser, you will be the first point of contact for CHS Group's customers, delivering first-class service across various platforms including telephone, email, live chat, and face-to-face interactions. This role is vital in providing efficient support to CHS Group's Housing Management and Property Services Teams.

Job Responsibilities:

• Deliver exceptional customer service through multiple communication channels.
• Assist in managing customer inquiries effectively and efficiently.
• Provide administrative support as needed within the team.

Work Schedule:

Flexible hours will be agreed upon with successful candidates. Possible options include:

• 14 hours per week, working 7 hours per day for two days.
• 21 – 27 hours per week, with shifts available in the mornings, afternoons, or full days.

Salary Breakdown:

£10,701.48 per annum for 14 hours per week, and £16,052.22 - £20,638.57 for 21-27 hours per week.

Qualifications and Skills Required:

• Previous experience in an administrative and customer-facing role.
• Excellent communication and listening skills.
• Proficient in MS Office packages (Word, Excel, Outlook).
• Ability to prioritize tasks and meet tight deadlines.
• Confident negotiation skills with discretion and diplomacy.

Benefits:

• Company pension scheme.
• Cycle to work scheme.
• Employee discount program.
• Enhanced maternity and paternity leave.
• Flexible working policy with flexitime options.
• 30 days holiday, increasing to 35 days with length of service.
• Free onsite/nearby parking.
• Comprehensive training and development opportunities.

Join CHS Group's team at CHS Group, where CHS Group prioritize customer satisfaction and provide a supportive work environment.