Head of Ecommerce - Immediate Start, Full Time

Overview

The Role

Derek Rose is looking for an experienced, confident and inspiring Head of Ecommerce to join Derek Rose’s exciting and expanding team based in Baker Street, London. In your role as Head of Ecommerce, you will report to the CEO and work closely with all areas of the business. You will own all aspects of the Ecommerce function, working closely with other teams, especially Performance Marketing and Data/Analytics. You’ve done this before, a few times, and have learnt lots of the lessons.

Over the last three years, Derek Rose has consistently grown in terms of headcount, turnover, and profitability. As a market leader in clothing designed to help people make the most of their free time, Derek Rose have found ourselves in a great position for continued growth in the foreseeable future. Derek Rose strongly believe that an excellent Head of Ecommerce will flourish in Derek Rose's management team made up of professional, intelligent, and passionate people. As a team, Derek Rose is excited to fill this crucial role and enjoy the benefits of a proven, strategic approach to Ecommerce.

Duties and Responsibilities

• Full P&L responsibility including forecasting across digital income and expenditure channels.
• Lead and develop online sales for all markets across multiple channels, overseeing the full strategic e-commerce plan.
• Oversee a team of 14 (4 direct reports) across Trading, Customer Service, and Digital Marketing.
• Build a robust plan that is easily understood by your team, that provides stretch and ambition. These plans should include KPIs across the relevant areas (CAC, ROAS, LTV, etc.).
• Ensure your team are working to be the best team possible, taking in external influences and converting them to success.
• Prepare, analyse, and share detailed reporting to all levels, effectively communicating with both the board and front-line teams.
• Understand and share the impact your team has on the customer, learning from mistakes and remedying any that occur.
• Ensure you have the right people around you – being a natural coach and engaging leader to more junior members of the team.
• Control the life cycle of all direct customer communication – from designing the calendar with the team to ensuring all work is accurate and consistent with the brand.
• Liaise with the Merchandising and Analytics team on seasonal buys and the flow of product, analysing seasonal sell-through reports and taking action to optimise products accordingly.
• Work with the Retail team on the set-up, running, and maintenance of the omnichannel ePOS system.

Skills and Experience Required

• Experience in a Head Of / Director role with a proven track record of delivering significant revenue growth.
• Strong commercial acumen with P&L and budget management experience.
• Knowledge and first-hand experience of Shopify+. Shopify ePOS experience would also be a bonus.
• Experience with website analytics and behaviour heatmap tools such as GA4, Mouse flow, Hotjar, etc.
• Highly numerate and analytical with a systematic approach to testing.
• Strong communication and presenting skills - both verbal and written.
• Excellent organisational skills including planning, prioritising, and multi-tasking.
• Attention to detail, ensuring work is completed accurately and deadlines are met efficiently.
• Able to lead and inspire a team with passion, energy, and confidence.
• An interest in the luxury clothing and ecommerce markets.

Derek Rose's Mission

Derek Rose understand that Derek Rose's customers want to look good, feel good, and make the most of their free time. They enjoy and value their ‘me-time’ and catching up with friends and family. Derek Rose's customers know that quality free time is central to their happiness and well-being. Derek Rose design exclusively for free time, pioneering and determined in Derek Rose's approach, developing products that enhance the enjoyment of these moments.

Derek Rose's Values

Derek Rose is: Life Loving, Pioneering, Approachable, and Discerning.