Conductor - Immediate Start, Customer Service Focused

Overview

Who are Great Western Railway?

GWR is the proud custodian of Brunel's railway, transforming the way people think about train travel with over 100 million passenger journeys annually.

About the team

Conductors work closely with the On Train team and other colleagues to ensure a world-class customer experience.

What is the job:

As a Conductor, you'll be responsible for the safety and comfort of passengers while delivering exceptional service.

Main Responsibilities:

• Be an ambassador for Great Western Railway by ensuring the best customer experience.
• Provide information and assistance in a friendly manner.
• Manage the safety and operational activities of the train.
• Check and sell tickets, offering help as needed.
• Maintain a safe, clean, and pleasant environment.

What are you looking for?

• Passion for outstanding customer service.
• Ability to work flexible shifts including weekends and holidays.
• Comfort in a regulated environment.
• Ability to manage challenging situations calmly.

Requirements:

• Understanding of customers' needs.
• Excellent communication skills.
• Teamwork experience.
• Front-line customer service experience.
• Confidence in managing challenging scenarios.

Job Location:

This position is based at Reading station, close to local amenities.

Shift Patterns:

Shifts will include early starts and late finishes, with an average of 35 hours per week.

The Reward:

Great benefits include ongoing development, a defined benefit pension scheme, free rail travel for you and your family, healthcare plan, and discounts.

Great Western Railway value diversity and strive for an inclusive workplace.