Transport Clerk - Permanent, Full-time

Overview

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Yusen Logistics (UK)'s complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. Yusen Logistics (UK) is dedicated to a culture of continuous improvement, ensuring everyone who works with Yusen Logistics (UK) is committed, connected, and creative in making Yusen Logistics (UK) the world’s preferred choice.

The Role

Yusen Logistics (UK) is recruiting for a Transport Clerk to work at Yusen Logistics (UK)'s Erith site (DA18 4AF). The role offers a salary of £30,761 based on a 40-hour contract, working a Monday to Friday shift pattern. Start times can vary between 06:00 and 10:30 am based on the needs of the business, so flexibility is required.

Responsibilities:

• Co-ordinate customer deliveries and liaise with drivers in a prompt and efficient manner, ensuring that customer requests are achieved.
• Communicate any issues with meeting expectations within Yusen Logistics and to the customer.
• Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing.
• Maintain professional and effective communication at all times.
• Identify and recommend appropriate resolutions to customer queries or failures.
• Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service.
• Comply with all Health & Safety procedures and report discrepancies to the Line Manager.
• Communicate any concerns, issues, or variances to instructions to your line manager for prompt action.

Required Skills:

• Good attention to detail and organizational skills.
• Team player who can use initiative when required.
• Excellent communication and customer service skills.
• Proficient in IT – Outlook, Excel, PowerPoint.
• Able to withstand pressure and work to tight deadlines.

Benefits:

• Pension scheme.
• Critical Illness Cover.
• My Strength Wellbeing App.
• Free online Fitness Platform (e.g., Pilates & Yoga, Mindfulness/Meditation).
• 24/7 support, advice, diet, and nutrition.
• Employee benefits including free eye tests, up to 25% off gym memberships, and high street vouchers.
• Free access to 24/7 online GP, mental health support services, Life Events Counselling, and Care Concierge Service.
• Tailored development and career opportunities.

Yusen Logistics is an equal opportunities employer that encourages applications from all suitably qualified and eligible applicants regardless of personal circumstances. Yusen Logistics (UK) make Yusen Logistics (UK)'s recruiting decisions solely based on skill set and experience. Diversity allows Yusen Logistics (UK) to create an inclusive environment where Yusen Logistics (UK)'s employees can strive and grow their potential.