Front Office Receptionist

Overview

Summary

Who are Hotel Colessio? Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark transformed into a contemporary boutique hotel in Stirling. Hotel Colessio pride ourselves on delivering outstanding hospitality reflected in numerous awards.

Role Responsibilities

• Provide guests with a warm welcome at check-in, issue keys, and explain hotel facilities.
• Be conversant with hotel facilities, services, and promotions to maximize sales.
• Anticipate guest needs and respond courteously to requests.
• Operate front office systems efficiently.
• Maximize room sales by being aware of availability.
• Handle cash and credit transactions per policy.
• Answer calls and inquiries efficiently.
• Check and verify the float handed over.
• Pass on messages for guests accurately and timely.
• Know the local area for guest inquiries.
• Ensure all charges are posted accurately to guest accounts.
• Complete guest check-outs efficiently, ensuring satisfaction.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent ongoing support, training, and development
• 28 days holiday including Bank Holidays
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, friends, and family
• Ongoing incentives and rewards