Assistant Manager

Overview

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As an Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure that every customer leaves happy. You'll support the day-to-day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

Job Responsibilities

• Drive sales and team retention
• Provide training and exceptional customer service
• Maintain high operational standards
• Support the General Manager in daily operations

Compensation and Benefits

The Good Stuff

• Overtime pay for every hour worked over contracted hours
• Staff food on every shift
• 50% off staff discount to enjoy outside working hours from day one
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of Loungers plc's suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast-growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

Candidate Requirements

What you'll bring:

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, café, or coffee shop
• Background in a bar environment with serving freshly made food and drinks preparation
• Natural talent and passion for hospitality
• Amazing people management skills with a flair for talent spotting
• Driven and relentless at overcoming challenges
• Good literacy skills and attention to detail for reporting on KPIs
• Strong communication skills to build rapport and trust
• Self-motivated, working at pace with limited supervision
• Strong knowledge of best practices in sales building, forecasts, paperwork, recruitment, HR, and NPS