Change Analyst

Overview

Newcastle Under Lyme Borough Council's vision at Newcastle-Under-Lyme Borough Council is to make the borough a place where people enjoy good jobs, lively communities, and high-quality services. Newcastle Under Lyme Borough Council is dedicated to improving the lives of Newcastle Under Lyme Borough Council's residents through creative and effective public services. You will join Newcastle Under Lyme Borough Council's team at a key point in this transformation journey, as Newcastle Under Lyme Borough Council reshape Newcastle Under Lyme Borough Council's services, adopt new ways of working, and use new and advanced technologies.

Job Overview

Newcastle Under Lyme Borough Council is seeking a dynamic and experienced Change Analyst to support the Change Manager by developing and driving forward the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications.

Key Responsibilities

• Develop new and existing digital solutions, such as digital forms and low code development using the Microsoft Power platform.
• Support the development and maintenance of Customer Relationship Management (CRM) systems and website content management systems (CMS).
• Improve the content and functionality of Newcastle Under Lyme Borough Council's website and intranet to better serve Newcastle Under Lyme Borough Council's residents.
• Create streamlined digital forms for residents to access Newcastle Under Lyme Borough Council's services online.
• Work collaboratively to drive the design, delivery, and continuous development of Newcastle Under Lyme Borough Council's ambitious transformation programme.

Requirements

• A degree level/professional qualification in a relevant discipline (e.g., Information Technology, Customer Services) or significant equivalent experience.
• ITIL 3 / 4 Foundation or Intermediate certification.
• Experience in a relevant change or digital support function within a large organization.
• Familiarity with specialist CRM software to support a customer-facing environment.

Salary and Benefits

Salary: £32,076 to £34,834 per annum.

Hours: 37 Hours per week.

This role is hybrid, based at Newcastle Under Lyme Borough Council's Castle House offices for three days a week, with the option to work from home for two days on a flexible basis.