Customer Service Coordinator

Overview

Millbrook Group Ltd is currently looking for a part-time Customer Service Coordinator to join the team within Millbrook Group Ltd's Exeter Community Equipment Service Centre. Day to day, you will spend 90% of your time on the phone, handling calls from Millbrook Group Ltd's service users, family members, and healthcare professionals acting as the first point of contact for any queries or orders regarding Millbrook Group Ltd's community healthcare equipment.

Millbrook Group Ltd's working environment is very fast-paced, and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. As a healthcare equipment provider, Millbrook Healthcare works in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. Millbrook Group Ltd's community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists, and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner.
• Coordinating orders to be delivered, installed, and collected by Millbrook Group Ltd's Driver Technicians via phone call.
• Order analysis by checking and identifying any errors made on online orders.
• Invoicing and entering of orders via the online system.
• General administration that supports daily activities and duties.

What are Millbrook Group Ltd looking for?

• Strong experience in a similar busy and fast-paced office environment.
• Relevant telephone-based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

What can Millbrook Group Ltd offer you?

• Monday - Friday, 40 hours per week including Saturdays on a Rota Basis.
• £24,231.80.
• Free parking.
• Company Pension Scheme.
• Life Assurance.
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets.

Millbrook Healthcare Group are an inclusive and caring employer who understands that not everyone’s job needs are the same. Therefore, Millbrook Group Ltd is open to supporting flexible working requests such as part-time working, job shares, and flexible hours wherever possible to support Millbrook Group Ltd's colleagues' lifestyle differences. So please feel free to let Millbrook Group Ltd know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application.

Millbrook Group Ltd's ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring Millbrook Group Ltd's core company values ‘CARES’ remain unchanged. Millbrook Group Ltd is always looking to recruit hard-working and talented individuals to become a part of Millbrook Group Ltd's ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Company Values:

• Care and respect for Millbrook Group Ltd's colleagues and service users.
• Accountable and proud.
• Ready to learn and grow.
• Enhance Millbrook Group Ltd's service users’ lives.
• Socially responsible, ethical and transparent.

This role is working in a regulated activity and may be subject to a DBS disclosure. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and Millbrook Group Ltd will gladly accept applications from all sections of the community.