Neighbourhood Housing Officer

Overview

At Swindon Borough Council, Swindon Borough Council want Swindon Borough Council's town to be the best it can be. Swindon Borough Council's ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who Swindon Borough Council’re doing it for – the communities and businesses that make Swindon Borough Council's town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join Swindon Borough Council, and Swindon will be better with you.

Are you the type of person that likes working with people, problem solving and delivering great customer service? A Neighbourhood Housing Officer role in Tenancy Services with Swindon Borough Council could be a good fit for you!

Your next role

On a day-to-day basis, you will undertake all Estate and Tenancy Management functions (approximately 850 properties) and take responsibility for ensuring that maximum rental income is collected, striking a balance between prevention, early intervention and recovery action of debts owed.

You will also be responsible for:

• Dealing with low level nuisance and anti-social behaviour
• Signing up new tenancies and managing tenancies
• Providing welfare advice and working closely with external agencies as well as Swindon Borough Council's tenants

Excellent computer and record keeping skills are essential. You will also need to have:

• Excellent communication skills
• The ability to work on your own initiative and within a team

This is a demanding role in challenging times for Swindon Borough Council's customers, therefore resilience, flexibility and the ability to work under pressure is key.

At times, you will be required to work evenings and/or Saturday mornings. You must have the ability to travel throughout the Borough, plus an enhanced DBS disclosure will be required.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).

Your next package

Please see Swindon Borough Council's Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work-life balance.

For Swindon to thrive in the future, Swindon Borough Council need to lay the foundations now. It’s why Swindon Borough Council's regeneration and transformation programmes are already underway. You’ll be joining Swindon Borough Council at an exciting time on Swindon Borough Council's journey. Swindon Borough Council’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, Swindon Borough Council’ll achieve Swindon Borough Council's vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. Swindon Borough Council think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, Swindon Borough Council’d love to hear from you.

Your next steps

Read the role profile to understand more about this opportunity.