Quality Assurance Officer - Capital Programmes

Overview

As a Quality Assurance Officer for Thurrock Council's Capital Programme Team, you will play a crucial role in ensuring high-quality customer service. Your responsibilities will include:

• Investigating complaints and inquiries regarding Capital Investment programmes.
• Producing formal responses for residents and officials within agreed timelines.
• Conducting quality checks on certifications to ensure compliance.
• Assisting in providing necessary information for Section 20 Consultations.
• Collaborating with the Quality Manager to implement service improvements based on complaint data.

Key Experience and Skills Required

• Proactive with strong initiative.
• Excellent judgment in determining priorities.
• Able to maintain effective working relationships.
• Organized with a focus on meeting deadlines.
• Advanced written and oral communication skills.
• Commitment to agile working principles.
• Ability to travel within the Borough.

A DBS check at a standard level is required for this role.