Customer Services Officer

Overview

Job Description

Post Title: Customer Service Officer

Location: Inverness

Hours: 35 Hours Per Week

Duration: Permanent

Salary: £30,266 - £33,579 per annum

Salary placing will normally be at the first point of the scale.

Job Purpose: Administration and analysis of Complaints, FOI, Data Protection, and Ombudsman enquiries received by the Customer Resolution & Improvement Team.

Responsibilities:

• Identify Customer Care training and development issues.
• Assist with ongoing customer engagement and consultation work.

Requirements:

Significant and relevant experience of working within a frontline service.

Benefits:

• Proud member of the Disability Confident employer scheme.

The Highland Council understands that diversity fosters creativity and innovation. Highland Council is committed to equality of opportunity, and being fair and inclusive. Highland Council welcome applications from people from all backgrounds, representative of the communities Highland Council serve, and particularly encourage applications from candidates who are likely to be under-represented in Highland Council's workforce.

As a disability confident employer, Highland Council guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.