Customer Services Application Officer/Admin

Overview

The role of Temporary Customer Services Application Officer/Admin involves processing applications accurately and efficiently for a range of Council services.

Key Responsibilities

• Process applications using agreed procedures to meet performance and quality targets.
• Deliver exceptional customer service to all clients.
• Engage in regular training to become proficient in processing various applications.
• Proactively seek improvements in processing quality and support team members.
• Liaise with colleagues and external customers to resolve queries.
• Complete allocated work by prioritizing to meet targets.
• Follow Council procedures regarding customer feedback and complaints.
• Carry out other duties compatible with the Applications Team's objectives.

Qualifications

Good general education including GCSE grade A*-C (or equivalent) in Maths and English.

Skills & Experience

• Minimum of 12 months recent experience in a similar role.
• Experience with workplace ICT systems and effective data entry.
• Excellent written and verbal communication skills.
• Ability to prioritize and organize work independently.
• Strong problem-solving and critical thinking skills.
• Experience in delivering excellent customer service.
• Familiarity with local authority applications like HMO Licensing and Planning is desirable.
• Strong IT skills including Microsoft Office or equivalent.

Note: Clients generally prefer candidates who reside locally or can commute easily.