Customer Assistant

Overview

All the details

Working Pattern

Week 1: Sun 13-2100, Mon 08-1600, Wed 16-2200

Week 2: Sun 1300-2100, Mon 1000-1800, Tue 0800-1300

Week 3: Sun 0500-0900, Tue 0500-0900, Thurs 0600-1000, Fri 0500-0900, Sat 0500-0900

Week 4: Sun 0500-0900, Tue 0500-0900, Fri 0500-0900, Sat 0600-1400

Due to this working pattern, candidates must be over 18 to apply.

Purpose

To deliver a great shopping experience for M&S's customers, M&S is looking for colleagues who put customers before tasks every time whilst championing and promoting M&S's brilliant products. As the face of the business, you will be the voice of M&S's customers helping M&S to continually improve.

Key Accountabilities

• Serve M&S's customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that M&S's shelves are always stocked with product
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend M&S's products and services
• Utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why M&S’re revolutionising how M&S work and offering M&S's most exciting opportunities yet. There’s never been a better time to be part of M&S's team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by M&S's colleagues, customers, and suppliers. Join M&S and make an immediate impact.

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with M&S's recruitment and selection process, and M&S is happy to talk flexible working.

If you require reasonable adjustments to any part of M&S's recruitment process, M&S invite you to share those requirements with M&S when completing your application. M&S will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.