Customer Services Assistant

Overview

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join Saha's Customer Services Team.

About The Role

The Customer Services Assistant will provide an effective and efficient telephone answering service for the Customer Services Centre, offering professional advice via telephone, email, web chat or in writing to maximize Right First Time resolution.

The Benefits on Offer

In return for helping to transform lives, Saha offer the following benefits:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme
• Pension with life assurance
• Discounted private medical insurance
• Loans for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About You

A Customer Services Assistant will embody Saha's delivery values and behaviors. You will need to:

• Be a confident communicator, not fazed by difficult situations
• Build trusting, professional relationships
• Take an asset-based approach to empowering others
• Have knowledge or experience of working with vulnerable groups
• Understand community resources that can assist Saha's clients

About Saha

Salvation Army Homes is a registered social landlord, dedicated to transforming lives through accommodation and support for vulnerable individuals. Saha's workforce is Saha's greatest asset, and Saha is committed to equal opportunities for all applicants.