WCA Case Administrator

Overview

As a WCA Case Administrator, you will provide vital back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region.

Key Responsibilities

• Act as the primary clerical support resource for internal and external customers.
• Manage telephone and email queries from third parties.
• Maintain customer files in compliance with data protection requirements.
• Accurate dispatching of information via external courier.
• Perform accurate data entry onto the CRM system.
• Work within established processes and key performance indicators.
• Liaise with other teams and medical colleagues.
• Conduct data collation and general office administration duties.
• Document invoices, update spreadsheets, and maintain filing systems.
• Perform other ad hoc duties as required.

Qualifications and Skills

• IT literacy: Confident in using MS Word, Excel, and Outlook.
• Fluent English language skills, both spoken and written.
• Attention to detail in office administration duties.
• Keen organizational skills for logical filing and record keeping.
• Ability to meet set targets and self-motivate.
• Willingness to travel as required by the business.

Salary and Benefits

• Up to 6% contributory pension scheme.
• Life insurance.
• 25 days annual leave plus bank holidays.
• Options for annual leave purchase.
• Employee Assistance Programme and health benefits.
• Company discounts on various services.
• Training and coaching opportunities for professional development.