Customer Service ProfessionalRSA

Overview

Job Overview

Join TransPennine Express as a Customer Service Professional at TransPennine Express's station in Cleethorpes. In this role, you will provide proactive and personable customer service, ensuring a great experience for all travelers.

Responsibilities:

• Assist customers with ticket purchases and provide train service information.
• Support disabled and vulnerable individuals.
• Ensure safety and cleanliness of the station.
• Maintain a visible profile and keep customers informed of train services.
• Work outdoors in various weather conditions.
• Follow a varying shift pattern including early starts and weekend work.

Requirements:

• Excellent customer service skills.
• Friendly and approachable demeanor.
• Clear communication abilities.
• G.C.S.E. (or equivalent) in Maths and English.
• Computer literacy with Microsoft packages.
• Ability to travel independently to the location.

Benefits:

• Annual leave.
• Company pension scheme.
• Cycle to work scheme.
• Employee assistance programme.
• Discounted travel for you and your dependants.
• Competitive salary with structured training and career prospects.

If you possess a passion for customer service and are ready to contribute to a supportive team, TransPennine Express encourage you to apply!