Support Advisor Postmaster Account Support Team

Overview

Summary:

This role involves supporting Postmasters and branches with centrally settled balances at the end of trading periods. You will manage the processes for resolving established gains and losses, providing expert advice on Post Office operations.

Responsibilities:

• Support Postmasters in resolving discrepancies.
• Manage administrative activities to capture and resolve issues.
• Build relationships and create positive change within the organization.

Salary and Benefits:

• Starting from £24,617.82 per year.
• 25 days annual leave that increases with tenure.
• Generous pension contribution.
• Access to Benenden Healthcare.
• Life assurance and income protection after 12 months service.
• Support from the employee assistance programme.
• Learning and development opportunities.

What You’ll Need to Succeed:

• Passion for customer service.
• Experience with data review on Excel.
• A great telephone manner.
• IT literacy, ideally with Microsoft packages.
• Strong administration background.
• Interest in investigative work and analytical thinking.

Post Office Ltd value diversity and foster an inclusive workplace, ensuring all employees are celebrated for their unique contributions.