Customer Service Advisor

Overview

Hybrid Customer Service Advisor

Start Date: 4th November

Full availability required to attend training from 4th-22nd November.

Varied Shift Patterns Monday-Saturday:

• Weekday 8am-5pm: 2-3 days office-based, remaining days remote
• Weekday 8.30am-5.30pm: 2-3 days office-based, remaining days remote
• Weekday 10am-7pm: 2-3 days office-based, remaining days remote
• Weekday 11am-8pm: 2-3 days office-based, remaining days remote
• Weekday 12-9pm: Remote

Key Responsibilities and Accountabilities:

• Deliver a first-class, professional telephone service to clients' customers.
• Create trust with customers through an open and honest approach.
• Maintain excellent knowledge of the client's products.
• Skilfully retain customers through positive relationship building.
• Act as a primary contact, providing name and contact information.

Knowledge, Skills & Qualifications:

• Experience interacting with customers via various communication channels.
• Ability to work independently and as part of a team.
• Comfortable providing technical support.
• IT literate with strong keyboard skills.

Benefits:

• 31 days holiday (including 8 public/bank holidays).
• Excellent on-the-job training and ongoing development.
• Life assurance and access to a company pension scheme.
• Exclusive staff discounts at various retailers.
• Employee assistance program for well-being.
• Monthly employee-voted awards to recognize achievements.

Diversity & Inclusion Statement: ArvatoConnect celebrate differences and ensure all voices are heard, promoting a culture where everyone can be their true selves.