Corporate Support Officer/Admin

Overview

What's involved with this role:

The purpose of the role is to undertake a range of administrative functions which include sorting and distributing post, scanning and indexing correspondence, downloading from portals, and printing for Triumph Consultants Ltd's internal customers.

Key Responsibilities:

• Provide generic administrative duties across the Post room, Printing and Scanning team to ensure excellent delivery of customer service.
• Sort and open Royal Mail post in line with procedures ready for distribution.
• Complete signed for records and advise customers of their receipt.
• Process correspondence/electronic communications, i.e., scanning, indexing, and importing documents and data as required for Revenues and Benefits.
• Download Planning Portal applications on a daily basis and process necessary documents ready for validation of application.
• Scan and upload public comments daily in line with Council’s data protection, redacting personal and confidential information.
• Scan and index complete/archived planning and building control applications.
• Process prints and copier unit requests in the agreed timescales.
• Daily printing of letters and invoices for all departments.
• Packing large mail outs using the folding inserter equipment.
• Checking outgoing mail to ensure it meets Royal Mail standards and it is addressed to a UK residence.
• Frank overseas and large mail items for posting.

Qualifications:

Good standards of literacy and numeracy, including written and spoken English; and GCSE-level mathematics functions.

Skills & Experience:

• Minimum of 12 months recent experience in a similar role, ideally within a public sector organisation.
• Experience of prioritising and organising work to meet deadlines with minimal supervision.
• Ability to effectively communicate verbally and in writing with internal and external customers.
• Experience of working in an administration environment with customer care practices.
• Strong IT skills including Microsoft packages or equivalent (e.g., G Suite).