Customer Assistant - Christmas - Hospitality - Meadowhall

Overview

Working Pattern

• wk1: Sun 10-14, Mon 15-19, Tues 10-14
• wk2: Mon 15-19, Wed 10-14, Fri 10-14

To deliver a great shopping experience for M&S's customers, M&S is looking for colleagues who put customers before tasks every time whilst championing and promoting M&S's brilliant products. As the face of the business, you will be the voice of M&S's customers helping M&S to continually improve.

Key Accountabilities

• Serve M&S's customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that M&S's shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend M&S's products and services.
• M&S’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why M&S’re revolutionising how M&S work and offering M&S's most exciting opportunities yet. There’s never been a better time to be part of M&S's team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by M&S's colleagues, customers and suppliers. Join M&S and make an immediate impact.

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with M&S's recruitment and selection process, and M&S is happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of M&S's recruitment process, M&S invite you to share those requirements with M&S when completing your application. M&S will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.