Retail Assistant Manager

Overview

Joining the TUI Retail Team as an Assistant Manager at TUI Airways's Formby shop, you’ll coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of TUI Airways's business by creating unforgettable holiday experiences.

ABOUT THE JOB

• Lead by example and role model company values to inspire your team whilst embracing change and rising to challenges.
• Support your line manager with developing your team to be pro-active and resolve every question or complaint.
• Monitor and report on customer feedback to spot trends and improve customer satisfaction.
• Guide, coach and develop your team to collaboratively reach high performance and standards.
• Use the best tools to understand TUI Airways's customers and adapt your style accordingly.
• Drive your team to exceed company sales and service objectives.

ABOUT YOU

• A proven passion for leading by example and delivering excellent customer service.
• A confident motivator with the drive to exceed targets.
• Skilled mentor to support your Line Manager with team development.
• Develop a fair and inclusive management style.
• An organised individual who takes pride in their work.
• Confident to balance accounts and comply with policies.
• Flexibility to work variable shift patterns, including evenings & weekends.

ABOUT TUI Airways's OFFER

• Fantastic holiday benefits including discounts and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme for exceeding targets.
• Health and Wellbeing support in key areas.
• An inclusive environment with a Culture of Care.
• Disability Confident Committed Company.
• Investment in your development with an interactive workbook.
• Pension scheme and life assurance.