Customer Service Advisor

Overview

A Lido like no other, A Career Step like no other

Customer Service Advisor Full Time 

Cleveland Pools is Britain's oldest lido. Built in 1815, the Pools are nestled in nature and brimming with history. Cleveland Pools is a proud member of the Historic Pools of Britain who celebrate, champion and campaign for historic pools, giving them a shared voice throughout the country.

Cleveland Pools has been rescued by the local community, redeveloped and now wishes to once again be the jewel of the locals. It’s important that our people reflect and represent the local community we serve, and where possible we will strive to employ locally.

Role of the Customer Service Advisor

Cleveland Pools Customer Service Advisors are the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisoryou will be responsible for providing a warm yet professional welcome to each customer, while delivering hygiene and safety activities. . You will be working 40 hours per week and some evening and weekend work will be required.

What experience will be required?

No experience is necessary but having experience in customer facing roles is desirable. We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates a positive atmosphere in our centres.  As a person you’ll be engaging; always championing exemplary standards and service.

What will your key responsibilities be?

Some of your key areas of responsibilities of the role will be but are not limited to;

• Responsible for offering a consistent and outstanding level of customer service
• Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
• Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
• Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
• Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people