Client On-boarding

Overview

The Client Onboarding team coordinates the onboard of all clients in EMEA covering the Global Markets and Investment Banking Sales teams. The team play a key role in helping to manage Entity data to ensure adherence to both Group and Client regulatory obligations. You will join an established team, focusing on delivering onboarding efficiency, regulatory adherence and exceptional client service. The team sits within Operations - Client Service Group.

We are looking for an experienced Onboarding Associate, with SME Onboarding knowledge and excellent communication skills, who can build strong relationships both internally and externally to assist in facilitating the client’s front to back onboarding experience. The ideal candidate will have a proven track record in driving enhancements to the client experience whilst creating internal efficiencies, and improving controls.

Role description:

•    Responsible for front to back Onboarding of new and existing clients
•    Client case management, including updates and query resolution
•    Confident in communicating with internal and external clients and forging strong professional relationships with broad range of stakeholders
•    Regular meetings with line management and Sales, ensuring they understand the status of a clients request within the onboarding lifecycle
•    Work closely with Regulatory teams to ensure limited impact to the business and clients in light of new regulatory initiatives. 
•    Identify areas for improvement and remediation and contribute to process control design
•    On the job training will be provided by a team and management structure with years of industry experience and the successful candidate will have the opportunity to leverage that experience to deliver quick results.

Key objectives critical to success:

•    Ability to manage high volume of requests and changing priorities, being flexible and dynamic in approach
•    Confident in communicating with internal and external clients and forging strong professional relationships
•    Ability to articulate key messages through all mediums and escalate potential risks in a timely manner
•    Strong client interaction and impeccable professional standards are key
•    Thorough understanding of the firm’s credit, legal and compliance requirements
•    Thorough understandings of the regulatory environment, ensuring clients are compliant as applicable 
•    Ability to engage in BAU and strategic initiatives.

Skills, experience, qualifications and knowledge required

•    Proven experience within Client Onboarding Operations – minimum 4 years 
•    Educated to degree level or in the absence of that have appropriate banking experience (5-10 years)
•    Knowledge of global markets and investment bank products and services: Fixed Income, Derivatives, Equities, M&A, Debt Capital Market, Leverage Finance etc.
•    Ability to navigate complex data and hierarchy structures
•    Excellent communication skills – both verbal and written as well as presentation skills
•    Knowledge of ongoing regulatory demands (Dodd Frank, EMIR, SFTR, FATCA/CRS, UMR etc.)
•    Ability to work flexibly with changing priorities, experience in handling prioritisation with business and other stakeholders
•    Client oriented, with the ability to communicate at all levels internally and externally
•    A genuine interest in developing a thorough understanding of the business and of Nomura’s clients, as well as taking a very proactive approach to the task in hand
•    Strategic thinker with strong analytical and problem solving skills 
•    A team player, possessing ability to build relationships and partnerships
•    Understand risk and control framework and be able to escalate effectively
•    Track record in process enhancement and improvement
•    Experience in handling large datasets and strong coding and programming skills, will be a benefit
•    Understanding of KYC and AML requirements will be highly beneficial

Nomura competencies
Trusted Partner
    Understand clients’ needs and issues, and respond with high-quality proposals 
    Acquire capabilities to perform one’s responsibilities and contribute to being a Trusted Partner 
Entrepreneurial leadership 
    Produce new ideas that might challenge the status-quo or oneself
Teamwork 
Collaboration
    Seek advice from senior colleagues and utilize it for improved results 
    Collaborate with members from relevant departments 
Influence
    Contribute to the success of the organization both quantitatively and qualitatively, and act with awareness of the impact on others
    Serve as role model and provide guidance to junior employees
Integrity 
    Have a good understanding of corporate philosophy, professional ethics, compliance, risk management, and code of conduct, and make decisions and take actions accordingly

    management, and code of conduct, and make decisions and take actions accordingly

Diversity Statement: 
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Right to Work:

The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2 (General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA.
Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment.  A member of staff will be happy to help.

Nomura is an Equal Opportunity Employer