Care Navigator

Part Time, Remote 16 per week £23,464 - £25,000 Per year East of England Norfolk & Suffolk N H S Foundation Trust, 3-4 Walker Cl, Ipswich IP3 8LY, United Kingdom

Overview

Derby Road Surgery has an opportunity for an enthusiastic, flexible care navigator, with strong customer service skills, to join our team on apart-time basis for 16 hours per week, 1pm - 6.30pm Monday & Wednesday and 1.30pm - 6.30pm Thursday.

Derby Road Surgery is part of Suffolk Primary Care, with 2 sites in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside & coast. We have an established team with a strong focus on customer service & communication. We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility & a range of transferable skills.

In this essential front-line role, care navigators help patients to access the right services, assist with keeping health records accurate & up-to-date, & ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Provide comprehensive admin support for the general practice, acting as focal point for patients & staff
Receive, assist & direct patients to access the appropriate service or healthcare professional in a courteous, efficient & effective way
Offer general assistance to the practice team
Project a positive and friendly image to patients & visitors, in person & on the phone
Facilitate effective communication between patients & members of the healthcare community
Handle patient complaints in accordance with practice protocols

Please see the attached for further information.

About the Candidate

We are looking for a care navigator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

GCSE grade A to C in English and Maths
Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.
Experience of working in primary care is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

SPC is an innovative partnership of Suffolk GP surgeries who practices supports in excess of 7,500 patients from a diverse range of backgrounds. Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare. Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit
No credit check
Fully comprehensive insurance
Servicing and tyres
Breakdown cover
Up to £2,000 contribution from SPC subject to conditions
Proper Pay & Cost of Living Benefits
Living Wage Foundation Accredited

We also offer

GP remote working
Eye Care Vouchers Health Service Discounts
Annual Leave - Minimum 33 days including bank holidays FTE with enhancements for long service
Enhanced Maternity & Paternity terms
High street discounts through our own online portal
Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis
Cycle to Work Salary Sacrifice Scheme
Gym Salary Sacrifice Scheme

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The National Health Service is the publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom. It is the second largest single-payer healthcare system in the world after the Brazilian Sistema Único de Saúde.

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