Gateline Assistant

Overview

Salary - £26110 pa

As a Gateline Assistant, you will assist in the operation of the ticket barriers and provide information and assistance to customers.

Your main responsibilities will be:

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
• Selling tickets via a mobile ticket machine and associated accountancy processes.

You'll need to be:

• Able to deliver exceptional front line customer service
• A Self-starter with a can do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures

As a minimum you'll need to have:

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Strong verbal and written communication skills

Location

Newton Abbot is the main station for the South Devon Area. It has good transport links to the surrounding area.

Working pattern

The role requires shift working including weekend and bank holidays, and covers 7 days a week on a rolling roster pattern. Earliest start is at 0550. Latest Finish at 2230.