Assessment Assistant

Overview

Working at Housing Options, you will be part of an enthusiastic and committed team responsible for the assessment and registration of applications for Council Housing.

Responsibilities

• Register cases onto the Housing Register.
• Maintain accurate records and produce statistics.
• Adhere to relevant policies and procedures.
• Provide front-line reception services to customers.
• Answer and direct calls on a busy switchboard.

The role requires confident communication skills as you will engage with customers who may be vulnerable or display challenging behavior. You will manage expectations and provide advice on seeking alternative solutions in a challenging housing market.

Work Environment

The demand on Social Housing is higher than ever, making it essential to manage a large workload effectively in a busy, pressured environment.

Skills and Experience Requirements

• Proficiency in multiple software packages for caseload management.
• Strong organizational skills.
• Ability to work under pressure.

Perks

• Opportunities for professional development.
• Supportive team environment.

Safeguarding

Within Swansea Council, the principle of "Safeguarding is Everybody's Business" applies to all employees, elected members, volunteers, and contractors.