Access and Support Officer

Overview

Access & Support Officer

Scale 5 - £30,033 - £31,440

1 x 12 month Fixed Term Vacancy

(Secondment available to internal staff if approved)

Based at The Woolwich Centre

An exciting position has arisen in the Housing Inclusion Service for an Access and Support Officer within the Performance and Development Team. The role includes carrying out administrative tasks, including mailbox management, data inputting, and the logging of casework. The successful candidate may also be required to complete administration for the wider service, such as minute taking and arranging meetings.

You will have a flexible approach, possess excellent verbal and written communication skills, and have extensive IT (Excel, Word, PowerPoint) and good organisational and time management skills. Essentially, you will need to manage your own workload and support the work of the team to assist in meeting deadlines.

You will provide support for quality assurance audits and monitor performance targets, plans, and initiatives to improve the outcomes for current and future service users. You will have an understanding of General Data Protection Regulations (GDPR) as well as good knowledge and experience of using various software packages. Full training of Royal Borough of Greenwich's specific database systems will be provided, including Dynamics and MRI Jigsaw.

This role is fixed term until December 2025.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. Royal Borough of Greenwich therefore encourage applications from all sections of the community.

DBS: This role requires a Basic DBS.

Internal Only Advert: This vacancy is being advertised internally only – this means it is only open to applications from existing employees, agency workers, apprentices and GSP/GSS employees.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.

Royal Borough of Greenwich's Staff Values: Royal Borough of Greenwich's Staff Values are important to Royal Borough of Greenwich. Candidates will be continuously assessed against Royal Borough of Greenwich's staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of Royal Borough of Greenwich's staff values, Royal Borough of Greenwich reserve the right to reject their application/registration.