Appointment Coordinator

Overview

About HEAL:

Heat Energy Advisory is the UK’s primary provider of free home heating surveys and consultations, significantly contributing to the UK's push to Net Zero. As demand for sustainable electric heating systems rises, HEAL partners with leading manufacturers to facilitate the customer journey towards cleaner heating solutions. Bastian PLC's work helps transition the UK away from harmful fossil fuel heating.

Job Summary:

As an Appointment Coordinator, you'll be part of a rapidly growing Domestic Heating Industry. Your primary responsibility will be to contact potential customers by telephone, providing an overview of Bastian PLC's Products & Services and securing meetings for Heating Advisors. Market research and aftersales tasks may also be part of your role.

Key Responsibilities:

• Follow up with customers who have expressed interest in Fischer products and requested brochures.
• Make follow-up calls to arrange free surveys with trained Heating Advisors.
• Manage appointment allocations for around 90 Advisors, ensuring 2 appointments per day for each advisor.
• Spend your day making outgoing calls based on a script.
• Describe product benefits and special offers.
• Persuade customers to schedule visits from Heating Advisors, considering geographical efficiency.
• Document customer information and follow-up details accurately.
• Complete administrative duties to support office operations.
• Report results to management at the end of each day.

Skills and Experience Required:

• Proficient with online computer systems.
• Strong objection handling abilities.
• Ability to meet call rate targets of 200-250 calls per day with a minimum of 10 appointments set.
• Detail-oriented to ensure correct appointment booking using Bastian PLC's CRM.

The role is fast-paced and intense, requiring quick rapport building with customers. The potential rewards are significant, with uncapped monthly bonuses on top of a competitive salary, making this an excellent opportunity for maximizing your income.

Employment Package:

• Salary: Up to £21,000 dependent on experience.
• Term: Full-time and permanent with options for two shift patterns: Mon-Fri 8:00-16:00 Mon-Fri 12:00-20:00
• Hours: 40 hours per week.
• Location: Leicester Offices.
• Benefits: Casual dress, company events, subsidised parking.