Administrator

Overview

An exciting opportunity has arisen for an Administrator to join the PEDS team. PEDS has evolved over the years from a small charity run by two eating disorder volunteer Nurses into a regional organisation that serves both primary and secondary organisations, including third sector and statutory services. PEDS has partnership contracts with the local NHS Clinical Commissioning Group, the University of Cambridge, Anglia Ruskin University and the local Council.

Services currently offered include assessment and 1:1 support, peer support group, carers support group, and a range of education/training programmes. Personalised Eating Disorder Support (PEDS) have a team of 14 employed staff plus dedicated volunteers, many of whom have lived experience of recovery from an eating disorder. Personalised Eating Disorder Support (PEDS) deliver services across the whole of Cambridgeshire and continue to evolve, innovate and expand Personalised Eating Disorder Support (PEDS)'s services as part of Personalised Eating Disorder Support (PEDS)'s 3-year Strategy.

This role will be hybrid remote from home or in person at The Barn in Werrington, Peterborough.

Main Duties of the Job

The Administrator is responsible for undertaking a wide range of administrative duties, including updating patient records, providing administrative support to the team, and attending team meetings.

The successful candidate will work alongside Personalised Eating Disorder Support (PEDS)'s existing administrator.

Job Responsibilities

The following are the core responsibilities of the Administrator:

• Process incoming and outgoing email
• Input data into the patients' healthcare records
• Process and submit referrals according to pathways and clinical requests
• Liaise with patients regarding assessment appointments, questionnaires, and onward referrals
• Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately
• Support all clinical staff with general administrative tasks as requested

About Personalised Eating Disorder Support (PEDS)

PEDS Mission Statement: Personalised Eating Disorder Support (PEDS)'s mission is to provide nurse-led, personalised eating disorder support with the aim being to help the sufferer manage their eating disorder and build a life to get well, free from the control of their illness. This includes equipping carers and families with the tools to support their loved ones.

Vision

• To reduce the mortality rate of eating disorders
• For sufferers to manage their symptoms and have a good quality of life
• For sufferers to be able to access help when needed
• To ensure all educational sectors and employers have knowledge and understanding of eating disorders

Values

• HOPE
• COMPASSION
• HONESTY
• AUTONOMY
• HOLISTIC
• EMPATHY

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting
• Experience of working on SystmOne

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.