Assistant Trade Counter Supervisor/Warehouse Operative

Overview

About Morrells Woodfinishes Ltd.

Morrells Woodfinishes Ltd. is a market leading British company originating from 1902, specializing in high-performance wood finishes. With a significant European brand profile and reputation as part of RPM International Inc., Morrells Woodfinishes Ltd. develop, manufacture, and distribute a full range of high-performance wood finishes. Morrells Woodfinishes Ltd. also offer a bespoke colour-matching service for paints, stains, and tinted lacquers.

Responsibilities

• Receive and load orders correctly onto the Sales Order Processing System.
• Serve customers at the Trade Counter, over the phone, and via email, providing the best advice on application and product usage.
• Manufacture Fastmatch Colour accurately in branch for customer requirements where possible.
• Follow the FM branch quality control system and retain accurate records.
• Increase sales by promoting additional allied products from the Morrells range.
• Process all paperwork accurately, ensuring cash receipts and petty cash are kept safe for banking.
• Maintain appropriate stock levels to meet customer demand without exceeding targets.
• Ensure the branch is clean, tidy, secure, and safe for customers and employees.
• Conduct regular site inspections and report any faults to the National Branch Manager.
• Maintain records of service failures and compile management reports as required.
• Use appropriate PPE for the job at all times.
• Comply with all stock control functions as per procedural requirements.
• Be flexible and available for cover in other areas if required, including standing in for the full-time Supervisor.
• Accurately pick orders from local Branch Stock.
• Ensure that the warehouse remains clean, tidy, and a safe working environment.

Successful candidates will have the following:

• Competent and confident in using Fastmatch colour equipment (desirable).
• Experience with D365 (desirable).
• Proven ability to work under pressure to strict deadlines and meet customer expectations.
• Commitment to health, safety, and wellbeing of co-workers and the environment.
• Willingness to adapt to changing business needs.
• Positive attitude, even in difficult situations.
• Strong team working skills.
• Ability to work independently.

The Company is committed to the principle of equal opportunities and opposes any form of unfair discrimination. Candidates will be selected based on their ability and suitability for the role.

Job Types: Permanent

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Retail sales: 3 years (preferred).
• Customer service: 3 years (preferred).

Work Location: In person