Breakfix Workshop Supervisor

Overview

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by CDW's mission, and excited about your career and future. As a Fortune 200 leader, CDW’re the professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers globally. Founded in 1984, CDW employs over 15,000 coworkers across the United States, United Kingdom, and Canada.

Job Summary

A permanent position is available for a Breakfix Workshop Supervisor to work within CDW's Operations Function. You will support the day-to-day management of Breakfix Services, ensuring the efficient movement of goods to CDW Engineers and customers through CDW's Workshops.

Key Responsibilities

• Follow procedures and adhere to safety and ESD precautions at all times.
• Demonstrate strong problem-solving techniques and the ability to adapt and learn on the job.
• Work quickly and efficiently with minimal supervision.
• Comply with all company, department, and customer policies, including attendance at team meetings and completion of administrative tasks.
• Ensure individual work is completed to the required standard and that procedures are followed.
• Accurately complete all paperwork and system entries.
• Organize and manage individual workloads and time effectively.
• Liaise with the Workshop Senior Engineer to define priorities, objectives, and strategy.
• Maintain and improve skills in appropriate technologies through training and personal development.
• Ensure that customers receive the highest level of service.
• Perform additional duties as assigned by management.
• Occasionally work beyond the regularly scheduled shift as necessary.
• Demonstrate ability to self-learn and to adhere to CDW values.
• Identify improvement ideas to enhance productivity and efficiency.
• Act as the first point of contact for Rugby Breakfix Operations.
• Manage and improve departmental KPIs.
• Attend customer meetings to represent the Breakfix function.
• Oversee compliance with dangerous goods regulations.
• Drive continual improvement initiatives and align colleagues with changes.
• Maintain and improve technology solutions within the department.
• Identify training needs for team members.
• Ensure service level agreements are met.
• Manage day-to-day operations of Workshop Operations, focusing on administration and leadership.
• Provide one-on-one support and guidance to all Technicians.
• Conduct performance reviews with Technicians.
• Drive accountability from Team Leaders and Seniors.

Qualifications, Skills & Experience

• Experience within the IT industry (Test & Repair) and logistics is advantageous.
• Experience with Health and Safety regulations is also advantageous.

Essential Attributes

• Excellent organizational and communication skills.
• Flexibility and willingness to work extra hours during peak periods.
• Motivational ability to get the best from the team during high-volume periods.
• Professionalism, honesty, and a strong work ethic.
• Self-motivated and proactive with excellent attention to detail.
• Proven reliability and responsibility in previous roles.
• Good interpersonal skills to liaise with personnel at all levels.
• Ability to multi-task and manage time and resources efficiently.
• Capability to work to challenging deadlines.
• Desire for continuous self-development and improvement.
• A receptive and approachable individual who can give and receive feedback effectively.
• Proactive approach to problem-solving.
• A good understanding of CDW's business goals and vision.

What CDW Offer:

• Life Assurance
• Competitive Contributory Pension
• Private Medical Insurance
• Enhanced Maternity Pay
• 25 days holiday + bank holidays
• Option to buy additional holiday
• Dental Insurance
• Season Ticket Loan + additional perks

More about CDW and your career with CDW:

At CDW, you’ll work with people who inspire you and help you forge strong relationships. Bring your best self and your best ideas to CDW. Diverse perspectives bring forth better problem-solving and solutions for CDW's customers in a rapidly evolving technology landscape.

CDW is an equal opportunity employer committed to non-discrimination in all aspects of employment. CDW encourage candidates from all walks of life to apply and join CDW in CDW's mission of cultivating a culture of belonging and inclusion for better collaboration, innovation, and results.