Customer Advisor - Blackheath - 15 hours

Overview

Your role in the JoJo story…

If you're ready to begin a fabulous adventure in retail, JoJo Maman Bébé have the perfect role for you!

At JoJo, each store is unique, and JoJo Maman Bébé's Unique Selling Point (USP) is the relationship JoJo Maman Bébé build with JoJo Maman Bébé's customers. You will be the face of JoJo, providing fantastic customer care and service.

A peek into your daily adventures:

• Assist customers in various situations, from bra measuring to demonstrating baby carriers.
• Prepare Omni-Channel orders and liaise with customers via phone and in-store.
• Continuously develop your knowledge and retail skills using JoJo Maman Bébé's digital platforms.
• Embrace new product knowledge to increase sales opportunities.
• Take pride in maintaining the store's immaculate appearance.

A typical week would be 3 x 5 hour shifts, requiring flexibility.

Skills that make you shine:

• Retail, customer service, and sales experience.
• Competent IT skills with an aptitude for new systems.
• Ability to learn and communicate product information effectively.
• Self-developing mentality and curiosity for learning.
• Demonstrate sales ability through active listening and empathy.
• Ability to work harmoniously within a small team.
• Flexibility as most stores are open 7 days a week.
• Attention to detail for maintaining store standards.

Culture:

• Be a brand ambassador, safeguarding JoJo Maman Bébé's values.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open communication.
• Take ownership of all aspects of the role.

Perks and Benefits:

• Extra day of annual leave for each year with JoJo Maman Bébé, up to 38 days.
• Celebrate your birthday with a day off!
• Non-contractual bonus scheme for company achievements.
• Enhanced pension scheme for future planning.
• Cycle to work scheme and flexible work options.
• Employee recognition programme and social events.
• Health and Wellbeing hub prioritizing employee wellness.
• 40% discount on JoJo branded products.
• Ongoing training and development opportunities.

About JoJo:

JoJo Maman Bébé create happy and helpful clothes for children, emphasizing community and sustainability. As a B Corp, JoJo Maman Bébé strive for a better future while fostering a diverse and inclusive work environment.