Community Advisor for Multiple Needs

Overview

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Citizens Advice Mid Mercia's free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, Citizens Advice Mid Mercia won’t turn people away. Citizens Advice Mid Mercia make a difference. Citizens Advice Mid Mercia's trusted brand and the quality of Citizens Advice Mid Mercia's research mean Citizens Advice Mid Mercia make a real impact on behalf of the people who rely on Citizens Advice Mid Mercia.

Citizens Advice Mid Mercia is looking for full-time Community Advisors to join Citizens Advice Mid Mercia's GAIN (Guidance, Advice, Information and Network) Project. Community Advisors for Multiple Needs will provide personalised support to disadvantaged vulnerable adults living in Birmingham to support the improvement of their health and wellbeing. You will work within one of Birmingham’s four main quadrants (Birmingham North, Birmingham South, Birmingham East, Birmingham West & Central) delivering advice and support from accessible outreach locations.

Responsibilities / Key Tasks

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Maintain confidentiality, use discretion and sound judgement in all areas of responsibility.
• Provide advice, information and guidance on a range of issues including housing, benefits, debt, employment and health services.
• Work as part of a wider team through a multi-agency approach, collaborating with local organisations to raise awareness of the service and strengthen the local community offering.

What Citizens Advice Mid Mercia Offer in Return

• 28 days entitlement plus bank holidays pro-rata.
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS).
• Opportunities for further training and continuous professional development.
• Internal progression opportunities.
• Remote/flexible working opportunities, subject to management approval.
• Option to buy & sell holiday allowance, subject to management approval.
• Paid DBS application, where applicable.
• 5% pension contributions.
• 3 months full contractual pay for maternity, upon meeting qualifying criteria.

The Essentials

• Salary – £23,400-£24,822 depending on experience.
• Hybrid Working – at outreach venues across one of the four quadrants and from home.
• Contract – fixed-term until 30 Nov 2029 with possible extension for another 2 years.

Citizens Advice Mid Mercia value the health & wellbeing of Citizens Advice Mid Mercia's teams, and this is very important to Citizens Advice Mid Mercia. As such, Citizens Advice Mid Mercia offer time out breaks and a counselling line for all staff and volunteers.