Complaints Administrator

Overview

Here at Wates, Wates have an exciting opportunity for a Complaints Administrator to join Wates's Living Space Responsive Maintenance team. Ideally, you will be based near Brixton as this is where the office is; however, Wates can offer hybrid working for this role.

As a Complaints Administrator, you will handle the full administration process and provide ongoing customer support for the team and tenants.

Key Responsibilities:

• First point of contact for residents and clients, resolving issues.
• Booking repairs for engineers and tradespeople.
• Managing and developing multiple project trackers.
• Maintaining frequent contact with site management to update job statuses.
• Creating and maintaining various data streams in-house systems.
• Providing first-line support for inquiries and complaints.
• Overall administration duties as required.

Wates seek a confident communicator, proficient in Excel and trackers, preferably with experience in construction, social housing, or maintenance. Experience in complaints, planning, and logistics is advantageous.

To thrive in this role, you should be a team player who can manage your own workload, has good attention to detail, and maintains a ‘can do’ attitude.

What Wates Offer:

• Competitive salary with performance-related reviews and growth opportunities.
• Comprehensive corporate benefits including Pension and Health and Wellness programmes.
• Extensive learning and development activities for career progression.
• Industry-leading family leave benefits including 26 weeks fully paid maternity and 12 weeks fully paid paternity.

About Wates:

Wates Group is one of the largest family-owned private construction companies in the UK, maintaining over 500,000 homes every year. Wates's values of integrity, intelligence, performance, teamwork, and respect for people guide Wates.

Wates prioritize the wellbeing and safety of Wates's people, promoting a zero-harm culture and a healthy work-life balance. Wates is proud to be recognized as a Disability Confident employer.