Customer Advisor

Overview

Job Overview

Peaks & Plains Housing Trust is a local company managing approximately 5000 homes in Macclesfield and surrounding areas. Peaks & Plains Housing Trust is dedicated to providing high-quality homes and investing in Peaks & Plains Housing Trust's communities to improve people's lives.

Position Summary

Peaks & Plains Housing Trust is excited to announce a part-time Customer Services Advisor vacancy within Peaks & Plains Housing Trust's fantastic Customer Experience team. This role is integral in delivering a first-class service to Peaks & Plains Housing Trust's residents.

Key Responsibilities

• Handle various customer enquiries including repairs, rents, anti-social behaviour, and investment works.
• Provide support via calls, emails, and live chats, ensuring a positive customer experience.
• Demonstrate resilience and confidence in handling different types of queries.

Work Pattern

Monday: 11:45 AM - 2:45 PM

Tuesday & Wednesday: 11:45 AM - 2:30 PM

Thursday & Friday: Full days either 8:30 AM - 4:30 PM or 9:00 AM - 5:00 PM with a 45-minute lunch break.

Benefits

• Health cash plan
• Generous holiday allowance
• Agile working options after initial training
• Focus on training and development

https://www.networxrecruitment.com/Jobs/Advert/3653384?js=115&linkType=1