Customer Advisor - TradePoint

Overview

About the role

As a TradePoint Customer Advisor, you’ll play a key role in providing excellent service to B&Q's TradePoint members. You will engage, listen, and recommend the right products and services to help B&Q's customers improve their homes. Your main responsibility will be to deal with trade members daily, taking ownership of their needs and building strong relationships.

Key Responsibilities

• Engage with TradePoint members to understand their business and recommend appropriate products and services.
• Provide excellent customer service by building relationships with customers.
• Promote trade loyalty schemes and ensure customers receive great value.
• Work collaboratively within a team and contribute to a positive work environment.
• Adapt to various situations and be flexible with working hours.

Required Skills & Experience

• Excellent communication skills and ability to work well in a team.
• Strong interpersonal skills with a knack for relationship-building.
• Ability to recognize new business opportunities.
• Willingness to continuously develop skills through training.
• Flexible availability to work on weekends, evenings, and bank holidays.

What's in it for me?

You will be part of a valued team at B&Q, which is committed to diversity and inclusion. B&Q's benefits package includes:

• A competitive salary
• An award-winning pension scheme
• ShareSave options
• 6.6 weeks of holiday
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits
• Generous breaks to help you recharge