Contact Centre Advisor - Customer Services

Overview

An exciting opportunity has arisen for a Contact Centre Advisor to join Thurlow Nunn's successful team in Norwich.

Responsibilities include:

• Answering incoming calls and making outbound calls to customers
• Booking appointments for MOTs, services, and Vehicle Health Check follow-ups
• Ensuring service department lead times are met
• Monitoring customer satisfaction and addressing any issues
• Maintaining accurate records in the customer database
• Promoting relevant products and services to customers
• Maximising revenue generating opportunities
• Delivering a positive customer experience
• Prioritising daily tasks and multitasking effectively
• Understanding and meeting customer needs and expectations
• Problem-solving and using own initiative
• Being punctual and reliable
• Working well as part of a team
• Goal-oriented and passionate about customer service.

Overall, the Contact Centre Advisor will play a vital role in ensuring customer satisfaction and promoting revenue growth for the Thurlow Nunn Group.

Reporting to the Contact Centre Manager, you will monitor customer satisfaction, maintain accurate records, and promote relevant products and services, maximising revenue opportunities.

As a family-owned business, Thurlow Nunn have strong values. You will represent Thurlow Nunn's family values of Professional, Trust, Respect, Caring, and Together through your behaviour every day.

Why Work For Thurlow Nunn?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. Thurlow Nunn have over 600 employees across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, and Bedfordshire. If you take pride in delivering exceptional customer service and would love to be part of a dedicated, friendly team, then Thurlow Nunn is a great place for you to work.

Salary: £23,859.26 per annum + uncapped commission (OTE £28,659.00)

Hours: Monday to Friday, 8.00am to 5.00pm

Benefits:

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)