Casual Customer Service Assistant

Overview

Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic and varied role where no two days are the same? If so, West Berkshire Council have an exciting opportunity for you to join the Libraries team at West Berkshire Council as a Casual Customer Service Assistant at Newbury Library.

Your key responsibilities will include:

• Providing information and assistance to customers regarding library services, resources, and enquiries
• Issuing, returning, and renewing library materials
• Assisting customers in the use of library facilities, including computers and online resources
• Promoting library services and encouraging customer engagement
• Maintaining a tidy and organised library environment

The number of hours worked per week will vary according to business needs and your availability. This is a great opportunity to fit work around your other commitments. The ideal candidate will possess the following skills and attributes:

• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers
• A positive and friendly attitude, with a willingness to go above and beyond to meet customer needs
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Basic IT skills, including familiarity with computers and online resources
• A passion for libraries and a desire to support the learning and information needs of the community

West Berkshire Council is a great place to work, offering a supportive and flexible working environment. In addition to a competitive salary, West Berkshire Council offer a range of employment benefits including:

• Access to a wide range of relevant training and development opportunities
• Local government pension scheme
• Family friendly policies
• A range of local discounts
• Flexible working arrangements to promote work-life balance

If you are passionate about providing excellent customer service and want to make a positive impact in West Berkshire Council's community, West Berkshire Council would love to hear from you.