Customer Delivery Driver/Picker

Overview

Overview:

This position is working 24 hours per week, any 3 in 6 days including bank holidays, this position will include Saturday working. This role is on a six month fixed term contract.

apetito's drivers are the face of apetito's business, and their interaction with apetito's customers is crucial to apetito's success.

In this role, you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to apetito's customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.

Along with this, you will be working within apetito's coldstore that runs at a chilly -20ºC. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.

You will need to work as part of the wider team, always looking to help out the office team. apetito encourage movement between teams to provide flexibility, job satisfaction, personal development, and knowledge of the whole business.

apetito’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.

Responsibilities:

• Deliver frozen meals to apetito's customers in a timely manner
• Pick orders within the coldstore
• Use apetito's app to update customer deliveries
• Deliver exceptional customer service at all times
• Undertake pre-shift inspection of your van
• Drive safely, responsibly, and within the law
• Clean and refuel your van as and when needed
• Contact the office with any discrepancies or delays
• Ensure customer confidentiality
• Help the office team and picking team when required
• Report health and safety, stock quality, and mechanical issues
• Assist the team if another member is absent or on holiday
• Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers

Qualifications/Personal Qualities:

Essential:

• Experience within a customer service-based role
• Full UK Manual Driving Licence
• Basic computer literacy including use of phone apps
• Evidence of work stability
• Basic secondary education

Desirable:

• Experience of multi-drop delivery role
• Experience within a care-based role
• Warehouse experience
• Health & Safety awareness

Personal Qualities:

• Friendly, approachable, and reliable
• Passionate about delivering excellent customer service
• Good attendance and timekeeping

You must have held a UK manual driving licence for at least 3 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks, and DBS checks.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a Standard DBS Disclosure.

Company Benefits:

• Competitive salary – accredited Living Wage employer
• 33 days holiday per year, including bank holidays (which are considered a normal working day)
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts