Counter Fraud Researcher

Overview

This vacancy is open to candidates based in Newcastle or Gibraltar as Somerset Bridge Group have offices located in both areas.

Are you naturally nosey, leaving no stone unturned? Do you go with your gut when something just doesn’t feel right?

Somerset Bridge Group is looking for an initiative-taking person with the desire to learn and develop new skills, to join Somerset Bridge Group's Counter Fraud Unit. Whether you have always liked the idea of a career in fraud investigation or have an established career in claims, the Counter Fraud Unit could be just the team for you.

Key Responsibilities:

• Taking ownership of and reviewing fraud referrals from Brokers, Suppliers, and internal handling Teams, as well as automated fraud prevention systems.
• Acting as a referral point for fraud related queries across the group.
• Conducting desktop searches and enquiries to determine proven and potential fraudulent cases, as well as providing recommendations for further enquiries to be made.
• Communicating with internal and external customers.
• Contribute towards Somerset Bridge Annual Fraud Savings.
• Maintain accurate records on various databases.
• Actively take responsibility for the identification of claims and policy fraud trends, fraud operations and promoting fraud awareness across the Group.

Required Skills/Experience:

• Investigative skills with a knowledge of insurance fraud and other forms of financial crime.
• Working knowledge of GDPR and Proceeds of Crime Act.
• Excellent customer service and call handling skills with clear written and verbal communication skills.
• The ability to work well as part of a team or as an individual.
• Attention to detail with a methodical approach.
• Ability to work pro-actively towards individual and team KPIs and Objectives.
• Ownership of own workload.

Somerset Bridge Group's Benefits:

• Hybrid working – 2 days in the office and 3 days working from home.
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus.
• Pension scheme – 5% employee, 6% employer.
• Flexible working – Somerset Bridge Group will always consider applications for those who require less than the advertised hours.
• Flexi-time.
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs.
• 100’s of exclusive retailer discounts.
• Professional wellbeing, health & fitness app - Wrkit.
• Enhanced parental leave, including time off for IVF appointments.
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary.
• 25% Car Insurance Discount.
• 20% Travel Insurance Discount.
• Cycle to Work Scheme.
• Employee Referral Scheme.
• Community support day.
• Christmas and Summer parties.

At Somerset Bridge Group, Somerset Bridge Group aim to build a sustainable and innovative business focused on underwriting, broking, and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to Somerset Bridge Group's policy holders.

Somerset Bridge Group is very proud to have been awarded a Silver Accreditation from Investors in People! Somerset Bridge Group recognise that all of Somerset Bridge Group's people contribute to Somerset Bridge Group's success. That's why Somerset Bridge Group is always looking for talented people to join Somerset Bridge Group's team - people who share Somerset Bridge Group's vision, who are passionate about what they do, and who want to be part of something special.

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Somerset Bridge Group prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law.